This document explains delivery, cancellation and refunds for the Kaşif subscription purchased through toroti.

1. Delivery

The Kaşif subscription is a digital service; nothing is shipped and no delivery charge applies. It is activated on your account immediately after payment approval and can be used straight away. If payment was approved but the service was not activated, that is a failure of delivery and the amount is refunded (see section 3).

2. Cancelling

You can cancel your subscription at any time from your account. Cancellation takes effect at the end of the current period; you keep subscriber features until then and are not charged for the following period.

3. Refunds

As the digital service is performed immediately, a subscription period that has been used is not refundable as a rule (see Distance Sales Agreement, section 6).

Refunds are nevertheless made where:

payment was taken but the service was not activated on your account,
a technical fault made the service unusable for a significant period,
a duplicate or erroneous charge occurred,
the service has not been used at all and the request is made within 14 days of purchase.

4. Process

Send refund requests through our contact page. Requests are concluded within 10 business days; approved refunds are returned to the card used for payment. Your bank may take a few additional business days to reflect it.

5. Termination by Us

If your account is closed for serious breach of the terms of use, any unused subscription period is refunded.